Code 1A - We can’t activate your account. It has either already been activated OR your credentials are incorrect.

Code NPL - Your account has been locked. It will automatically unlock at 7:00 PM on the next weekday. If you need access sooner, please email our office for assistance.

Code NQ - Your account can't be activated due to missing required security questions and answers.

Code ND - Your security answers couldn’t be validated likely due to missing or incorrect data.

Need more help? email finaid@clarku.edu!